Cancellation / No Show Policy / Rebooking
Cancellation must be informed thru email or thru telephone number +63(48) 433-1526 / 27. Cancellation made less than 2 days prior to arrival date, payment is forfeited 2 days prior to arrival date
Payment of refund is by Bank Transfer to the account of the guest or by crediting to the Credit Card of the guest. Receipt of refund should be acknowledged by the guest.
Refunds for Credit Card Payments will be made after complete payment and after the bank declares that there is no irregularity in the transaction. “Shortened Stays” & “No Shows” for confirmed bookings will not be refunded. For group or corporate booking, cancellation can be confirmed with the hotel by the authorized representative for the group, or the person who made the reservations.
A rescheduling (rebooking) or other arrangements may, at the sole discretion of the Hotel shall be considered, but subject to availability and within one (1) month from time of booking. The rate at the time of booking will prevail, but if a schedule will be changed from lean period to peak period, the price difference will be collected. Peak periods are Holy Week and December 20 – January 2. The rest of the year falls under lean period.
The Hotel shall not be held liable for cancellation of bookings and shortened stays because of force majeure/acts of God or conditions beyond the Hotel’s control, which include typhoons, floods, earthquakes, explosions, fire, civil disobedience, war, legislation not in force at the date of this agreement, labor disputes or delays of third parties. Also, the Hotel will not be held liable for failure to carry out arrangements and other obligations due to the same circumstances. In such cases, the Resort must be granted a reasonable extension of time to perform the obligations or arrangements.
Check-in Time 2:00 pm Check-out Time 12:00 noon